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FAQs
Getting started
5
How do I get LiSTNR
Why are there ads on LiSTNR
Is LiSTNR free to use?
Why do I need to create an account?
What is LiSTNR?
Using LiSTNR
30
How to clear your cache on an iOS device
How to clear your cache
How to clear your cache on an Android device
How to clear your cache on your browser
How do I toggle between light & dark mode on the app?
Why does the stream cut out when my phone is locked or the screen is switched to idle? (Android devices only)
How do I minimise my data usage usage on the LiSTNR app?
Why are Triple M and Hit now on LiSTNR only?
How do I find my local stations?
Can I share shows and podcasts with friends and family from the LiSTNR app?
What song did I just hear on the radio?
Why can't I find the show or podcast I'm looking for on the LiSTNR?
How do I set the sleep timer on the LiSTNR app?
How do I delete downloaded episodes in LiSTNR App?
5 tips to get the most from LiSTNR
Can I keep listening to the LiSTNR app if I close it and open anther app?
How do I download episodes in the LiSTNR app?
How do I search for a show, genre or station?
How do I sort the order of playback?
How do I view all LiSTNR categories?
See all 30 articles
Where to Listen
6
How do I access my stations on my smart speaker?
Why can't I listen to my station on my smart speaker?
How can I use LiSTNR in my car?
Which devices can I get LiSTNR on?
How do I Chromecast LiSTNR from my smartphone?
How do I use the LiSTNR app on my smart TV?
Programs & Stations
4
How soon can I listen to a live show after it has aired?
How can I catch up on live shows?
Can I listen to sport live on LiSTNR
What stations are available on LiSTNR?
Account
7
How do I change my email address?
How do I delete my LiSTNR account?
How do I minimise my data usage usage on the LiSTNR app?
Can I listen from a country outside of Australia/New Zealand?
Why haven't I received a confirmation email to validate my account?
How do I change my password or other account details?
What if I need additional help?
Data & Privacy
2
How does LiSTNR protect my data?
How is my data used?
FAQs for Triple M & Hit app users
12
Why can't I access my Triple M or Hit app?
I had no idea this was happening. Why haven’t you communicated this change?
Why are you getting rid of the Triple M & Hit apps?
Where will I find the Triple M or Hit shows I want to listen to on LiSTNR?
Will all Triple M & Hit content be on LiSTNR?
Why do I need to sign up/sign in to LiSTNR?
What happens to my personal data on LiSTNR?
When will the Triple M & Hit apps no longer be available?
Will the Triple M or Hit apps be available on any other platform (eg. RadioApp)?
Is LiSTNR available outside of Australia & New Zealand?
Is LiSTNR free or do I need to pay?
Is LiSTNR set up for the vision impaired?