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Knowledge base
FAQs
Getting started
5
How do I get LiSTNR
What is LiSTNR?
Is LiSTNR free to use?
Why do I need to create an account?
Why are there ads on LiSTNR
Using LiSTNR
26
5 tips to get the most from LiSTNR
How do I listen to podcasts on LiSTNR?
What is 'My Feed'?
Can I still use LiSTNR when I am offline or without data?
How can I remove episodes from 'My Feed'?
What does favouriting / unfavourite do?
How do I favourite a podcast or station?
Why does the stream cut out when my phone is locked or the screen is switched to idle? (Android devices only)
How do I view all LiSTNR categories?
How do I manage notifications?
How do I sort the order of playback?
How do I search for a show, genre or station?
How do I download episodes in the LiSTNR app?
Why do you have ads?
Why is my battery consumption so high when using the app?
How can I enter the 'Ed To London' competition?
Can I keep listening to the LiSTNR app if I close it and open anther app?
How do I delete downloaded episodes in LiSTNR App?
How do I set the sleep timer on the LiSTNR app?
Why can't I find the show or podcast I'm looking for on the LiSTNR?
See all 26 articles
Where to Listen
5
How do I use the LiSTNR app on my smart TV?
Why can't I listen to my station on my smart speaker?
How do I Chromecast LiSTNR from my smartphone?
Which devices can I get LiSTNR on?
How can I use LiSTNR in my car?
Programs & Stations
4
What stations are available on LiSTNR?
Can I listen to sport live on LiSTNR
How can I catch up on live shows?
How soon can I listen to a live show after it has aired?
Account
7
Why haven't I received a confirmation email to validate my account?
How do I change my password or other account details?
What if I need additional help?
How do I change my email address?
Can I listen from a country outside of Australia/New Zealand?
How do I delete my LiSTNR account?
How do I minimise my data usage usage on the LiSTNR app?
Data & Privacy
2
How is my data used?
How does LiSTNR protect my data?
FAQs for Triple M & Hit app users
12
Why can't I access my Triple M or Hit app?
I had no idea this was happening. Why haven’t you communicated this change?
Why are you getting rid of the Triple M & Hit apps?
Where will I find the Triple M or Hit shows I want to listen to on LiSTNR?
Will all Triple M & Hit content be on LiSTNR?
Why do I need to sign up/sign in to LiSTNR?
What happens to my personal data on LiSTNR?
When will the Triple M & Hit apps no longer be available?
Will the Triple M or Hit apps be available on any other platform (eg. RadioApp)?
Is LiSTNR available outside of Australia & New Zealand?
Is LiSTNR free or do I need to pay?
Is LiSTNR set up for the vision impaired?