LiSTNR Support

Sometimes the stream might stop playing, and there could be a few reasons why. Here are some tips to help you sort it out:

Switch to Mobile Data Temporarily
Turn off Wi-Fi and use mobile data to check if the streaming issue persists. If the stream stabilizes, the problem may be with your Wi-Fi connection.
Check Your Device’s OS Version
- iOS: Go to Settings › General › Software Update and ensure you have the latest iOS version.
- Android: Go to Settings › System › System Update (or About Phone › Software Update) and confirm you're running the latest Android version.
Update the LiSTNR App
Ensure that you have the latest version of the LiSTNR app installed. Updates often include bug fixes and performance improvements.
- iOS: App Store › Your Profile › Update LiSTNR (if available)
- Android: Google Play Store › My Apps & Games › Update LiSTNR (if available)

Additional Steps for iOS:

Turn Off Low Data Mode: Go to Settings › Mobile Data › LiSTNR, then disable Low Data Mode.
Turn Off Low Power Mode: Go to Settings › Battery and toggle Low Power Mode to Off.
Enable Background App Refresh: Go to Settings › General › Background App Refresh, then toggle LiSTNR to On.

Additional Steps for Android:

Clear App Cache: Go to Settings › Apps › LiSTNR › Storage › Clear Cache.
Adjust Battery Optimization Settings:
- Go to Settings › Battery and device care › Battery › Background usage limits › Never sleeping apps, then add LiSTNR.
- Go to Settings › Apps › LiSTNR › Battery, select Optimized or Unrestricted.
- Disable Adaptive battery: Go to Settings › Battery and device care › Battery › More battery settings and turn off Adaptive battery.
- Disable Power saving mode: Go to Settings › Battery and device care › Battery and turn off Power saving mode.

Uninstall and Reinstall LiSTNR

If problems persist, uninstall and reinstall LiSTNR:

Contact LiSTNR Support

If none of the above steps resolve your issue, contact LiSTNR Support with the following information:

What do I do when my stream drops out?