Troubleshooting

Tips to help you solve issues you may experience.

Why is my battery consumption so high when using the app?

Battery consumption on LiSTNR is dependent on the type of audio you are listening to and the network that you are on. Live radio and mobile data use the mos...

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How to find the OS version for your device

The OS, which stands for Operating System, manages the way your device works. Without an operating system, a device won't work at all. Below are instru...

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Why can't I find the station or podcast I'm looking for on LiSTNR?

LiSTNR has a wide selection of exclusive, local and international content from LiSTNR Originals, Hit, Triple M, Kinderling, SoundCloud, BBC, Apple, ESPN, Wo...

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Why is streaming on the LiSTNR delayed from normal radio?

When you live stream a station via LiSTNR, there are several processes which need to occur before we can deliver the stream to you, the listener.  First...

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Why does the stream cut out when my phone is locked or the screen is switched to idle? (Android devices only)

If you are using an Android device and the phone is running in Low Power Mode or a specific Battery Optimisation Mode, for the phone to conserve battery ene...

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Why does my audio stop playing after a couple of minutes when listening through my computer?

You might experience your audio dropping in and out for several reasons when you are listening on your computer. Here are some common troubleshooting steps ...

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Why can't I access my Triple M or Hit app?

All of the content that was available on the Triple M and Hit Network apps has now moved across to the LiSTNR app. You’ll still be able to access all your f...

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When I try to play a podcast or radio stream, my app flickers or the player slides up and down

Sometimes when playing a podcast or a radio stream, the player on the LiSTNR app may: flicker OR slide up then slide down To help resolve this, we reco...

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What do I do when my stream drops out?

Sometimes the stream might stop playing, and there could be a few reasons why. Here are some tips to help you sort it out: Switch to Mobile Data Temporari...

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How to clear your cache on an iOS device

There isn't a clear way to delete your LiSTNR cache on iOS devices. An option that may help is to use the built-in Offload App option. This frees up sto...

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How to clear your cache on an Android device

Open your Device settings Tap on Apps Tap LiSTNR  Select the Storage section under the App settings There are 2 sections to storage: Cache and Memory ...

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How to clear your cache on your browser

To clear your browser cache for play.listnr.com, you'll need to follow the steps specific to your web browser. Google Chrome Open Google Chrome C...

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How to clear your cache

Cache is a where temporary data is stored and helps websites, browsers, and apps load faster. After visiting a lot of websites or using various apps, your ...

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