You might experience your audio dropping in and out for several reasons when you are listening on your computer. Here are some common troubleshooting steps to try:
- Disable Ad-Blocker and Browser Extensions: Some extensions, such as ad-blockers, can interfere with the website’s functionality. Disable them via your account settings or your extension manager and refresh the page to see if the issue is resolved.
- Use a Personal Device and Connection: Corporate networks or devices may have restrictions that can block or limit access to internet services. For the best experience, use a personal device like a laptop or smartphone with an unrestricted internet connection.
What should I do if the problem persists?
If the steps above don’t resolve your issue, please send us a screen recording of the problem. This will help us understand the issue more clearly so that we can better assist you.
How can I send a screen recording to your team?
All you need to do is:
- Record your screen using the screen capture tool on your device or browser
- Make sure to include the issue you’re experiencing in the recording
- Get in contact with us via our contact form and attach your recording.
