FAQs

If you’re having issues or need to know a little more about LiSTNR.

What is LiSTNR?
LiSTNR is a new app which is free to download and use. It features: Radio (Hit and Triple M streaming and on-demand shows) Podcasts (over 100 premium an...
Is LiSTNR free to use?
LiSTNR is free to download and all content can be accessed by setting up a free account.
Why do I need to create an account?
LiSTNR requires you to create an account to provide a personalised listening experience and to communicate with you (when we need to). We ask you to select ...
How do I listen to podcasts on LiSTNR?
LiSTNR is a free app, available on the Apple App Store or the Google Play Store.
What is 'My Feed'?
‘My Feed’ is your personalised audio feed. This is where you will see the next unplayed episode of your favourite radio shows, podcasts, music and news.  I...
Can I still use LiSTNR when I am offline or without data?
Yes! Simply download the episodes you might want when offline, and the LiSTNR app allows you to listen to those episodes when offline or out of data.
How can I remove episodes from 'My Feed'?
In order to prevent a certain show appearing in your feed, head to that show's individual 'Show Page' by pressing the three dots from the epi...
Why haven't I received a confirmation email to validate my account?
Once you create an account with LiSTNR you need to have it validated from the email address you provided us. Depending on your inbox, this email may end in ...
What does favouriting / unfavourite do?
By favouriting a new show, you will see it automatically appearing in your feed as soon as a new episode is released. You will also receive a notification l...
How can I favourite a new show?
To favourite, you need to go to the show page by either looking for a specific show using the search bar at the top of the page or selecting the three dots ...
Why does the stream cut out when my phone is locked or the screen is switched to idle? (Android devices only)
If you are using an Android device and the phone is running in Low Power Mode or a specific Battery Optimisation Mode, for the phone to conserve battery ene...
How do I change my password or other account details?
You can make changes to your personal details or reset your password by going to the 'Account' page. On this page you will also find settings to h...
What if I need additional help?
If you have any questions or suggestions on how we can improve LiSTNR, please select the 'Contact' form on the 'Account' page within the...
How do I view all LiSTNR categories?
To view all categories, go to 'Browse' on the menu, scroll to 'View podcasts by category' and select 'View All'. You'll s...
How do I manage notifications?
Notifications are currently used to let you know when a show you've favourited is made available.  To turn off notifications, you'll need to swit...
How do I sort the order of playback?
The sort order of playback can be changed in the podcast page. Navigate to the podcast you are listening to and tap the triangular sort button to change the...
How do I search for a show, genre or station?
To find something you'd like to listen to, use the search located at the top of the app. You can search for a specific show, genre or the radio station...
How do I use the LiSTNR app on my smart TV?
When you open the LiSTNR app on your Apple or Android TV you will be presented with a code on your TV screen. You'll then need to go to listnr.com/act...
How do I change my email address?
We currently don't support email address changes within the LiSTNR app. This feature will be rolled out in the future.  In the meantime, you can have ...
How do I download episodes?
You can download an episode by tapping the '...' icon next to an episode. This will bring up a menu with an option to 'Download Episode'.